Zoona AI Agent that works 24/7, never burns out, and resolves more than 60% of tickets.
Zoona is an AI customer service agent designed to auto-resolve over 60% of tickets across chat and email. This launch introduces a customizable teammate that auto-detects languages and trains on uploaded knowledge sources to handle complex queries 24/7.
Highlights
- ▸Auto-resolves 60% of support tickets
- ▸Multilingual support with auto-detection
- ▸Cross-platform functionality for chat and email
- ▸Customizable branding, avatars, and greetings
- ▸Knowledge base gap identification