Introducing Built-in CRM, the context layer for voice agents.

Name: Introducing Built-in CRM, the context layer for voice agents.
Uploaded: 2026-06-10T19:36:57.000Z
Description: Retell AI has launched a built-in CRM that serves as a context layer for voice agents. It provides unified customer profiles with conversation history, allowing agents to access previous interaction data live during calls.

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Retell AI has launched a built-in CRM that serves as a context layer for voice agents. It provides unified customer profiles with conversation history, allowing agents to access previous interaction data live during calls.

Highlights

▸Unified customer profiles
▸Live conversation history access
▸Bi-directional Salesforce and HubSpot sync
▸Real-time automated write-backs for outcomes and next steps